At Modashka, we want you to love your boho-chic dresses as much as we love designing them. While our figure-flattering wrap dresses and statement maxis are crafted to perfection, we understand that sometimes you might need to make a return or exchange. Our policy is as seamless as our signature silhouettes.

Our Returns & Exchanges Policy

Important: To be eligible for return or exchange, items must be unworn, unwashed, with all original tags attached, and in their original packaging. We accept returns within 15 days of delivery.

How to Initiate a Return or Exchange

  1. Contact Us: Email our Liverpool-based support team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary details.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your RMA number.
  3. Package Your Item: Securely pack the dress in its original packaging with all tags attached.
  4. Ship It Back: Send the package to our Liverpool address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modashka Team, I would like to request a [return/exchange] for the following item from my order #[Your Order Number]: Product Name: Size: Reason for Return/Exchange: Please advise on next steps. I’ve reviewed the return policy and confirm the item is unworn with all original tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Timeline & Methods

Once we receive and approve your return:

  • Timeline: Refunds are processed within 5 business days. Please allow 7-10 business days for the refund to appear in your original payment method.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange your item for a different size or color (subject to availability). Simply indicate your preferred exchange item in your request email. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items (clearly marked during checkout)
  • Items without original tags or with signs of wear
  • Personalized or altered items

Faulty or Incorrect Items

If you receive a faulty item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

Return Shipping Address

Deals Modashka Store
Returns Department
51 Bold St
Liverpool, GB L1B 4GD

Boho-chic peace of mind: We aim to make returns as effortless as slipping into one of our wrap dresses. If you have any questions about our policy, don’t hesitate to contact our friendly Liverpool team.