Welcome to Modashka’s FAQ section! We’ve compiled answers to the most common questions about our stylish dresses, shipping policies, and more. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].
About Our Products
What types of dresses do you offer?
We specialise in fashion-forward dresses for every occasion, including:
- Long Sleeve Dresses – perfect for transitional weather
- Maxi Dresses – our boho-chic statement pieces
- Midi Dresses – including our popular sequin styles
- Mini Dresses – for when you want to show some leg
- Wrap Dresses – figure-flattering designs loved by our customers
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimetres. We recommend measuring yourself and comparing to our charts for the perfect fit. Our wrap dresses are particularly forgiving if you’re between sizes!
Are your dresses true to the website photos?
Absolutely! We take great care to represent our colours and styles accurately. Every dress is hand-inspected in our Liverpool warehouse before shipping to ensure it matches our quality standards.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient options:
- Express Shipping (10-15 days): £12.95 via DHL/FedEx (free on orders over £50) – perfect for last-minute events
- Standard Shipping (15-25 days): Free on orders over £50 via EMS – our budget-friendly option
Do you ship worldwide?
Yes! We deliver globally (excluding some remote areas and parts of Asia). All international duties and taxes are calculated at checkout so there are no surprise fees.
How long does processing take?
Our team takes 1-2 days to personally inspect and prepare your order (yes, we check those sequins one by one!). You’ll receive tracking information as soon as it leaves our warehouse.
What if I need my dress by a specific date?
For important events, we recommend ordering by the 10th of the month to ensure end-of-month delivery. Choose Express Shipping and check the estimated delivery date at checkout.
Returns & Exchanges
What’s your return policy?
We offer easy 15-day returns from the delivery date if your items don’t spark joy! Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Simply email [email protected] with your order number and reason for return. We’ll provide return instructions within 24 hours.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Refunds will appear in your original payment method within 10 business days.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to:
- Insufficient funds
- Bank security checks
- Incorrect CVV or expiry date
Account & Order Management
How do I track my order?
You’ll receive a tracking link via email when your order ships. You can also log into your account on our website to view order status.
Can I change my order after placing it?
We process orders quickly to get your fashion to you fast! Email us immediately at [email protected] and we’ll try to accommodate changes if your order hasn’t entered processing.
How do I create an account?
Simply click “Register” during checkout or in the top navigation. Having an account lets you track orders, save favorites, and check out faster next time!
Still have questions? Our Liverpool-based team is here to help! Email us at [email protected] and we’ll respond within 24 hours.